Neighbourhood Coach

Neighbourhood Coach

Bromford | Shirley, England, UK

Posted 6 days ago

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If you are passionate about helping people and have the skills to guide customers to better manage their homes - you belong at Bromford.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations

We currently have two vacancies for this role, one being a permanent contract and the other being a 12-month fixed term contract, both which are subject to an enhanced DBS check. For either role, you’ll be managing a patch in the Solihull area and travel to and from surrounding areas is required. Regular home working is available.

Find out more about the role by watching our YouTube videos.

You will be someone who:

  • Has experience working in a customer facing role, ideally within housing management
  • Strives to achieve performance targets, maximising customer satisfaction
  • Is tenacious and resilient – who does what it takes to achieve the right outcome
  • Sees the best in people and has the capacity to coach
  • Has a reputation for first-rate influencing, negotiating and relationship building skills
  • Has access to a vehicle and a full driving licence

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date for applications is October 6th, with interviews taking place October 13th/14th.