Strategic Account Manager

Strategic Account Manager

Toll Group | Canberra, ACT, 2600, AU

Posted 10 days ago

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Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

Job Description

We have an exciting career opportunity for a Strategic Account Manager (SAM), to join our Canberra Sales team.

The Strategic Account Manager will be responsible for actively leading Global Express’s key strategic account (s) and/or a bespoke portfolio of strategic accounts. The overarching goal is to maximise GE’s profile, share of wallet and ultimately build customer loyalty such that retention and expansion is optimised.

You will form part of a Strategic Accounts team reporting to a Head of Strategic Accounts - Government. You will be responsible for developing, expanding and solidifying long-term relationships with each customer that enable key business retention and expansion across the customer footprint and network. This will be an enterprise-wide responsibility, spanning all BU’s in the active representation and solutioning to partner effectively.

Primary Duties & Responsibilities
Develop, implement and review the customer(s) growth and sales strategy
Build, sustain & expand executive-level relationships and contacts within the customer(s), beyond operational/procurement
Driving sustainable growth: by seeking expansion of currents services and/or identification of cross-sell solutioning from incremental BU’s
Actively identifying key customer(s) strategic imperatives and where / how GE can unlock and position for new business development opportunities
Maintain the customer(s) sales & revenue forecast, ensuring all existing and new opportunities are appropriately reported in CRM, reviewed and progressed within target timeframes
Actively champion internally for the customer(s) at executive and operational levels in identifying and developing innovative solutioning for how we can better solve customer(s) problems

About You

The Strategic Account Manager is a process and contract driven role and to succeed in this role we are also looking for someone who has experience / exposure in Federal Government, (able to navigate government processes).

Must have:

Experience in the management and selling of complex B2B solutions to large business customers including identifying, qualifying, proposing, and closing sales opportunities with long sales lead times.
Extensive sales proposal and sales presentations
Extensive relationship building experience from C-Suite down
Experience in responding to tenders – Government is an advantage
Experience developing strategies to retain and grow a customer portfolio
Strong track record to meet and exceed sales targets
Demonstrated commercial acumen including customer and opportunity planning, and revenue forecasting
Demonstrated contract negotiation experience
Knowledge of key and strategic market segments and displaying thought leadership
Sales discipline knowledge including sales techniques, aligning sales strategy to buyer behaviour, account planning and portfolio management and reporting.
Knowledge of solutions, products, services, new and possible technology offerings, industry players and latest developments in digital ecommerce.
Be a collaborative consensus builder who develops strong evidence-based ideas while being open to thoughtful counsel and advise
High level interpersonal skills, and strong written and verbal communications
Intermediate MS Office Suite, (you will be completing analytical reporting and presenting reporting stats monthly / quarterly)
Additional Information

Be Connected

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit

To be considered, you must be entitled to work in the specified countryand be prepared to undertake pre-employment checks including a criminal history check and medical assessment.