APS6 Quality Assurance and Risk Team Leader

APS6 Quality Assurance and Risk Team Leader

Sigma Resourcing Pty Ltd | Adelaide, SA, 5001, AU

Posted 2 days ago

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Description


APS6 Quality Assurance and Risk Team Leader .
Adelaide, SA and Brisbane QLD
6 month contract with possible extension
National Police Check and Ability to Obtain/Maintain Baseline
face2face Reference Number #573800
6 month contract with possible extension
National Police Check and Ability to Obtain/Maintain Baseline
Brisbane, QLD and Adelaide, SA
ESSENTIAL:
Demonstrated experience in project management
Demonstrated experience in risk and quality assurance related activities
Demonstrated experience in leading and supporting small to medium sized teams
DESIRABLE:
An industry approved tertiary qualification in quality management, risk management and / or corporate governance, or equivalent in-depth experience in a similar role
Experience working within contact centres
Demonstrated capacity to work in a dynamic and fast-paced environment with the ability to manage changing priorities, forward plan and meet deadlines
Be an inclusive leader who has excellent judgement with highly developed analytical and conceptual capacity to support effective decision making
Possess excellent communication skills and a proven ability to work effectively with stakeholders
Have a thorough understanding of employment services policies and programs
Demonstrated ability to interpret complex data, reports, legislation, and other information
Ability to lead teams and promote cohesion and collaboration
Ability to plan, organise and allocate work effectively and efficiently
Experience in investigation and causal analysis
Experience in high level reporting and project design and/or briefings