Relationship Manager

Relationship Manager

sharonbennie | Sydney, NSW, 2000, AU

Posted 12 days ago

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Sydney CBD Offices
To $115,000 Package
Large, fast-growing PropTech
Hybrid Office / WFH model (100% WFH until 2023)
Incredible company culture
Huge scope for career growth
One of Australia’s largest and fastest growing PropTechs, our client is a software solution for Real Estate agencies and looking for a new member of the Customer Support team.
The Role:
This is a fun support role where you can put your real estate software knowledge to use. With the purpose of this role being to deliver on four key areas - utilisation, retention, engagement and upsell opportunities, main tasks will include:
Working closely with the customers to ensure they are using the product well and maximising all the product functionality
First point of contact for inbound support enquiries (phone, email and chat)
Provide and talk through resolutions to queries / problem-solve
Direct elevated matters to internal departments when needed
Database management & keep notes on conversations
About you:
You will enjoy working in a high-vibe, customer-centric environment, where the entire team is engaged in elevating the role of a Property Manager and helping them create efficiencies through ‘best use’ of the system. Also:
You will be coming from a Property Management Department Head or Senior Portfolio Management role, ideally with knowledge of trust accounting
Previous experience on a help-desk or supporting with cloud-based software will be viewed favourably
Be a good communicator (verbal and written) and comfortable on the phone
Have a natural willingness towards customer service
Able to travel into the city at least 2 – 3 days / week (100% WFH until 2023)
Full training provided
Vibrant and energetic corporate culture with an exciting shared vision
Highly successful company that you’ll be proud to represent
Use your property experience towards something new
100% in office / OR Hybrid on offer – YOU choose
Free coffee & Friday drinks
Huge scope for career growth
Listed exclusively with the team at sharonbennie, applications will be received in strict confidence. Please contact:
Sharon Bennie
0413 381 381
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