ICT Manager

ICT Manager

Davidson Recruitment | Brisbane, QLD, 4001, AU

Posted 7 days ago

Apply Now


Management (Information & Communication Technology)

About the Company
Davidson Technology have partnered exclusively with a leading charter airline located at Brisbane Airport. This ASX listed company provides charter and contract services to the mining sector, as well as tourism, corporate, sporting, educational and government clients.
About the Role
Reporting to the CIO, this newly created role will see you responsible for the ICT Functions spanning across Cloud, Infrastructure, Network, Security, Telephony, Service Desk and End User Computing. (6 FTE including Service Desk Manager)
You will join a small busy IT Team in a business facing role that will ensure the stability, security and operational excellence in day-to-day operations and IT related projects.
This role will suit a motivated, hands-on leader who can coach and mentor the team to bring continuous improvement into the IT function whilst the business is in a period of steady growth.
Your responsibilities will include:
Contribute to ICT strategy, including the development of corporate goals and roadmaps for the ICT Department
Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance
Co-ordinate the development, implementation, monitoring and operational readiness of ICT Disaster Recovery Plan and Incident Response practices
Uplift and maintain Cyber Security best practices (eg vulnerability management) and risk management and respond to external audits and compliance reporting
Produce Post Incident Reports and implement required remediations
Ensure all corporate and statutory reporting and compliance requirements are satisfied with respect to area of responsibility
Manage the relationship and performance of strategic partners across ICT hardware, software, and service vendors
Ensure operational stability, availability and performance of all ICT Infrastructure and business systems.
Ensure all IT services (including Service Desk) are prioritised and delivered in an equitable fashion across the organisation
Lead and manage large IT projects and own the ICT Architecture
Lead and introduce new capability platforms such as integration, data/BI, automation, workflow
Foster and promote a culture of commitment, accountability and high service delivery amongst all ICT Department staff
Supervise ICT staff and their ongoing schedule of work/priorities.
About You
To be successful in this role, you will be able to demonstrate:
5+ years in an ICT Manager or IT Operations Manager role
Prior experience developing and delivering IT Strategy in partnership with CIO/CEO
Demonstrated experience leading multiple staff and external vendors
Experience managing IT with a high level of data security
Experience developing and implementing best practice IT processes, policies and procedures
Significant hands-on technical experience managing ICT Cloud, Infrastructure, Networks, Telephony, Firewalls, MS Suite, Cyber Security, Service Desk and End User Computing
Experience in overseeing application security and mitigations, including disaster recovery
Strong project management experience and the ability to drive multiple projects to closure in a timely manner
Strong customer service skills, personable, professional and approachable - with a flexible approach
High attention to detail with the ability to instil a culture committed to highest quality
Self-motivation and the ability to work independently
Tertiary qualifications in Information Technology or similar
ITIL Certifications
Current Driver's License
Ability to pass a Police Check
Experience with Azure, 365 Admin, Meraki and KACE Patching & Service Management would be highly regarded. Relevant training and current industry certifications (Microsoft, Cisco, ITIL, Essential Eight, NIST, Project Management etc) are desirable.
Please note: This role requires you to be fully vaccinated against COVID-19, and to be able to work 100% on site near Brisbane Airport.
The Benefits
This role offers you:
Attractive remuneration package commensurate with your experience
Succession plan to be the 2IC to the CIO
Opportunity to join an organisation undertaking significant growth in a key leadership role
Pinnacle leader position in expanding the team and bringing capability uplift
Friendly working environment with accessible and supportive management
Opportunities for active community support and involvement.
Tools of Trade + Mobile Phone monthly allowance
Influenza vaccinations and access to an EAP
Next Steps
To apply, click the link and upload your current resume and cover letter in Microsoft Word format only (.doc or .docx)
If you would like to have a confidential discussion,prior to application, please contact our consultants below, quoting ref no. JO-2209-112671.
James Flanagan
0406 990 582
(email protected)
Andrew Smith
0438 180 964
(email protected)
Applications close 11:59pm Sunday 25 September
Want to know more about Davidson? Visit us at www.davidsonwp.com (link removed)

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