National Services Delivery Manager

National Services Delivery Manager

SSI | Sydney, NSW, 2000, AU

Posted 12 days ago

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Community focused organisation performing rewarding and meaningful work
Newly created Role! Hybrid Working Model
Highly Competitive Remuneration & Benefit| Salary Packaging Options!
Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

In this critical role for the SSI Group, you will provide leadership and strategic direction for the employment programs and teams under SSI’s Employment Services division and will be responsible for overseeing operations, performance, and successful delivery for dedicated contracts, regions, and sites that SSI delivers these programs in.

You will also have oversight for ensuring compliance in line with contractual guidelines, deeds, and quality management frameworks.

About You

We are looking for someone with demonstrated experience and success in the delivery of government contracted services and associated performance related targets and quality management principles.

Along with high commercial acumen, experience in leading teams across multiple programs and regions to successfully deliver high quality services, you will have a customer centric approach and be able to work with empathy with all clients,

If you consider yourself as someone with the ability to lead teams and achieve customer service standards, KPIs, and targets, with highly developed negotiation skills and ability to influence, this will be a perfect role for you.

This is the great opportunity to work for a purpose filled organisation.

Please reach out to us for the PD.

Selection Criteria
Tertiary qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards
Demonstrated experience and success in the delivery of government contracted services and associated performance related targets and quality management principles.
Demonstrated experience in leading managers and teams across multiple programs and regions to successfully deliver high quality services, quality and compliance deliverables, and operational outcomes.
Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
High level customer centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
Excellent communication skills, high level negotiation skills, and persuasive ability.
The ability to show empathy to job seekers, participants, and prospective clients.
Good working knowledge of local, state, and national labour markets, and market trends.
About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits
Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check and or other checks as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Applications close 4 October 2022

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

At SSI, the strength of our team’s diversity is strongly valued.We encourage applications from Aboriginal and Torres Strait Islander peoples, people with diverse gender and sexual identities, people from diverse culture and linguistic backgrounds and people with disability.

SSI is also a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us call Dolly Miranda on 0401 750 004.

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons – viewer discretion isadvised.