Implementation Specialist manages the overall technical solution for a customer during the initial roll-out and continues to engage through the entire customer life-cycle as a trusted adviser. This involves internal collaboration to define a technical solution and tasking delivery teams to produce technical deliverables.
Full training will be provided in all aspects of the role.
Essential Duties and Accountability
Understanding technical deliverables of the project and project managing the plan
Coordinates all project activities in the implementation/upgrade/migration project, from initial deployment of software to post go live support
Acts as the point of contact for the customer and the project team and ensures good communications between the technical teams and project team members
Plans/coordinates/tracks progress of Analysis, Configuration, Integration, Data Uploading/Migration Testing and training
Coordinate the setup of APIs and Single Sign-on where required for individual projects
Forecasts technical resource demand and secures resources from delivery teams
Resolves technical issues during the project
Assists/guides the customer with technical configuration, and security setup
Bachelor's Degree in Computer Science, Engineering or a related field or equivalent work experience
2+ years' work experience
Experience in, Software Development or Analysis
Proficiency in the English Language
Strong verbal and written communication skills
Able to operate in a team.
Familiar with technical processes followed in enterprise application implementations
Full training in the required technical skills will be provided.
We remain flexible in our team and individuals often migrate to different roles in order to fit their personalities and preferences.
You can expect a pleasant working atmosphere with flexible working time models. Work from Home.
Please indicate your annual income expectations.
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