Operations Supervisor

Operations Supervisor

Carrier Corporation | Cartierville Southwest, QC, H4K, CA

Posted 11 days ago

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LOC13059 627 rue McCaffrey Ville St. Laurent,Quebec,H4T 1N3,Canada

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.


* Maintains effective communications with customers and field team members to better understand support requirements.
* Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build a good relationship.
* Answer incoming service calls and dispatch.
* Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention.
* Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met.
* Assist leadership in driving on time, within budget completing service jobs.
* Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable).
* Manage day-to-day execution of Time & Material, fixed price, service contracts, and projects.
* Manage accounts receivable and assist with the resolution of customer billing disputes.
* Procure parts and materials for scheduled maintenance, repairs, and emergency service calls.
* Manage warranty and startup jobs.
* Complete booking of new jobs and set up billing plans.
* Review open orders daily to ensure timely completion of jobs.
* Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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