Passenger Service Agent - Toronto Pearson Airport

Passenger Service Agent - Toronto Pearson Airport

Menzies Aviation | Mississauga (Malton), ON, L4T, CA

Posted 10 days ago

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Description

Main Accountabilities Include:

* ensure accuracy of all weight and balance requirements
* promptly handle all customer service complaints with a focus on a positive resolution
* complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
* assist customers with special needs and unaccompanied minors
* when operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors
* must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
* ensure the safe and secure operations in accordance with the highest possible standards
* ensure tasks are performed in accordance with the company and airline specific procedures and policies
* required to attend the mandatory training imposed by the company and airline as per job role
* must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds
* promote a professional image at all times and comply with company uniform standards
* assist passengers with Reduced Mobility
* other duties as assigned

Qualifications and Experience:

* Must be at least 18 years of age and legally able to work in Canada;
* Must have high school diploma, GED or equivalent work experience;
* Must be able to speak, read, and write in English;
* Must complete and pass initial new hire classroom and on-the-job training
* Must be able to hold and maintain all required airport security clearance
* Reliability, our customer and your fellow employees rely on you
* Must be available and flexible to work variable shifts including weekends and holidays;
* Must be comfortable working in an airport environment
* Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.