Customer Experience Representative

Customer Experience Representative

Allegion plc | Mississauga (Malton), ON, L4T, CA

Posted 9 days ago

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Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

At Allegion: We're Redefining Security. Allegion products help keep people safe and secure where they live, work and visit. With more than 30 highly recognizable brands sold globally like Schlage, LCN, Von Duprin, Glynn Johnson, Locknetics, Ives etc., we specialize in security around the doorway and adjacent area: everything from residential locks and portable security to commercial locks, exit devices, openers and closers, electronic access control and workforce productivity solutions.

At the core of this $2.7 billion business is the knowledge and experience of over 11,000+ dedicated employees across the globe and - we're growing!

The Customer Experience Representative will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

What you will do

* Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
* Research, document and administer product warranty programs including credits, replacements and return material authorizations.
* Edit, enter, and modify customer orders in the business operating system in an accurate and timely manner, as required.
* Act as consultant to advise basic product application.
* Represent the organization daily through customer contact and relationship-building.
* Work with internal departments to enable accurate account management and resolution of customer issues.
* Gather information for measurement, analysis, and reporting.
* Make all necessary modifications and updates in the business systems to support all company processes.
* Meet all service level agreements as set by management.
* Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

What you will need

* Ability to communicate in a professional, positive, courteous manner always with all levels of customers, clients, visitors and employees.
* Understand basic customer needs and expectations to provide prompt effective resolution to requests.
* Ability to communicate solutions to customers in ways they can understand and implement.
* Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
* Excellent written and verbal communications skills with the ability to apply problem solving techniques.
* Bilingual in French and English is preferred, but not required.
* Working knowledge of Microsoft Office and manufacturing operating system (AS400).
* Post-Secondary Education.
* Minimum 2 years related customer service /industry experience.

Allegion is a Great Place to Grow your Career if:

* You are seeking a rewarding opportunity that allows you to truly help others.? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
* You value personal well-being and balance because we do too!
* You're looking for a company that will invest in your professional development.? As we grow, we want you to grow with us.
* You want a culture that promotes work-life balance.? Our employees enjoy generous time off, because at Allegion we recognize that you have a full life outside of work!

What You'll Get from Us:

* A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
* High energy, influential, cross collaborative team environment
* Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
* Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
* Competitive base salary
* Flexible, Hybrid model of working
* Health, dental and other insurance coverage, helping you "be safe, be healthy"
* Tuition Reimbursement
* Employee Discounts
* Community involvement and opportunities to give back so you can "serve others, not yourself"

Want to know more about us? Follow this link to learn more.

Apply to join our team today. We look forward to hearing from you!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


Allegion is an equal opportunity and affirmative action employer

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