IT Dispatch Administrator (Basingstoke)

IT Dispatch Administrator (Basingstoke)

Hemmersbach UK Ltd | Hampshire, England, UK

Posted 13 days ago

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Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

IT Dispatch Administrator

Location: Basingstoke, Hampshire

Integral to our business operations, we support the front line / onsite engineers, with UK-wide and centrally managed teams of field-based engineers. We have a National Operations team that manages the support of onsite accounts, as well as, as well as more dedicated teams supporting specific partners.

The purpose of these field-based engineers is varied and bespoke. They may be needed in locations that our clients have, but too small to sustain an engineer onsite full-time. Or they may need to help with additional expertise, tackling the peak & troughs in demand, or simply help the onsite teams when an engineer is on holiday or unwell.

This planning and execution takes a pragmatic eye for detail. Someone who can work side-by-side with the business and the Service Delivery Managers to ensure that this team of highly-skilled engineers are best assigned and supported throughout the working week. As a Dispatcher, you will identify the engineering needs and ensure that the right engineers are assigned and on track. The key is to roll your sleeves up and jump straight in.

What we look for:

  • Previous experience in an office administrative position.
  • Strong attention to detail.
  • A friendly, engaging and pragmatic approach to your work.
  • Comfortable in using Microsoft Office - in particular, Excel.
  • Thrives in an agile and rapid-paced environment.

The role may be subject to enhanced references and vetting.

What we offer:

  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with key decision makers in the company as well as third-party suppliers and agencies
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.