Service Desk Analyst

Service Desk Analyst

Quantica Technology | Yorkshire And The Humber, England, UK

Posted 8 days ago

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2nd Line Service Desk Analyst / Helpdesk Analyst

2nd Line Service Desk Analyst / Helpdesk Analyst – Leeds, West Yorkshire – £30,000 - HYBRID 2 DYS PER WEEK OFFICE BASED plus other great benefits

Do want to part of an exciting new 5 year IT programme helping deliver a new landscape across the latest technologies (MS Office 365, Microsoft Azure, MS Dynamics etc) into a leading professional services organisation in Leeds city centre in absolutely amazing offices near Leeds train station that offers HYBRID WORKING - 2 DAYS PER WEEK OFFICE BASED plus other great benefits (see below)?

If so then this leading organisation requires another 2nd Line Service Desk Analyst / Helpdesk Analyst to join their existing team supporting internal and external stakeholders on a busy helpdesk. As a 2nd Line Servicedesk Analyst / Helpdesk Analyst you will have excellent customer service skills, be proactive, excellent communication skills with a team oriented approach and above all a superb working attitude and a great personality. You will be required to take calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded, investigate, monitor and resolve any incidents/service requests, liaise with internal/external clients and IT support to resolve incidents, be responsible for application delivery, patching and anti-virus, install software where appropriate and Asset tag, log and where appropriate document all IT assets.

Any MS accreditations or experience of some or all of the following is desirable: Experience of desktop upgrades and/or migrations, Active Directory, Group Policies, SCCM, MS Exchange. Any experience of MS Intune, Office 365 or MS Exchange online is beneficial as is knowledge of ITIL principles.

Benefits include:- 25 days holiday +PH, buy/sell options, bonus, Life assurance (x4), pension, high street discounts, optical/dental plan plus much more!

This is a great opportunity to join one of the leading Professional Services organisations in Leeds City centre with a salary of upto £30,000 dependent upon experience.

This role is hybrid (office 2 days per week) and is commutable from Leeds, Wakefield, Barnsley, Bradford, York, Selby, Harrogate, Wetherby, Sheffield, Halifax, Skipton, Keighley and Huddersfield

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites