IT Field Engineer - London

IT Field Engineer - London

Lorien | UK, UK, UK

Posted 8 days ago

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Description

IT Field Engineer - London

An information technology company are looking for an IT Field Engineer to join their team on a permanent basis in London. This role requires core working hours are spent on customer sites, where you will provide an out of hours on call service for Network Support.

Main Duties and Responsibilities

  • To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • To perform IMAC activities
  • Complete all allocated calls and maintain regular contact with call scheduler
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • Carry out any 'ad hoc' assignments as and when required.
  • To be compliant with health and safety company policy and legislation.

Skills and Experience required:

  • Customer liaison skills
  • Interpretation of data & actions
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting
  • Experience with network printer installs and configuration
  • Experience with Microsoft applications in particular Office Suite, Visio/Project
  • Experience with VPN and remote work on machines
  • A good understanding of networks and windows Operating systems
  • Must be able to diagnose and repair desktops and laptops

This is a permanent role for an IT Field Engineer. To apply to the role please send a CV or call to discuss further.

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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age