Possess in-depth knowledge of all process supported by HRSS Talent Acquisition.
Possess in-depth knowledge of ServiceNow, SAP and other vendor systems.
Performs Gate Keeping functions
Provides enhanced level of customer service via phone and email channels to Recruiters and candidate based in the APAC countries.
Facilitates background investigations and other due diligence activities
Facilitates background check results review with Recruiters
Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.
Must meet established Quality Monitoring and Key Performance Metrics standards
Must have the ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information
Shows initiative by participating through various team/division/companywide activities
Can be delegated non-complex administrative task, tries out new ideas to improve performance and creates or updates job aids that are helpful to the team to perform their work efficiently
Provides cross functional support to one other process
Participates in continuous improvement campaigns