Customer Service and Sales

Customer Service and Sales

TSA Group | brisbane, QLD, AU

Posted 5 days ago

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Description

Company Description

TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing a range of our customer service roles back to Australia. 

At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

  • Hybrid work model- Work from home 2 days per week*
  • You can chose to work a 9 or 10 day fortnight*
  • Gain a Cert III in Business, fully paid, completed during work hours
  • Internal career progression
  • 4 weeks of full paid training
  • Attractive monthly commission structure
  • Choose your pay day through the Wagestream app!
  • KPI driven incentives; paid days off, cash and holiday prizes
  • Discount at gyms and on healthcare plans 
  • *Applicable post 3 month review 

    You describe yourself as  – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

    What will a normal day look like?

    You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

  • Answer incoming calls and provide a positive customer experience
  • Navigate through multiple systems whilst maintaining customer engagement on the phone
  • Confidently handle customer enquires, utilise problem solving skills to provide value based solutions 
  • About you;

    You can commit to full-time roster, 38 hrs per week: Monday - Friday between the hours 7am - 7pm - No weekends!

    This role is subject to a police clearance.

    Submit your resume today and one of our friendly recruiters will be in touch!

    Want to know more?