Technical Support Engineer

Technical Support Engineer

ABC Worldwide | Cape Town, WC, ZA

Posted 10 days ago

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Description


For supporting our growing business we are looking for aTechnical Support Engineer(Solar PV Industry) reporting to our Business Development Manager in Cape Town.ResponsibilitiesActive technical and application support of sales staff in the preparation of sales offers in respect oftechnical and other aspectsTechnical selling, consultation and support of customers and in respect of the companys Solar PV products and systems in both commercial and residential marketsTechnical On-Site and telephonic supportRepair and assessment of product in our Service Centre as well as managing of product return processesPreparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to ClientsSupport Department Manager when implementing new products and servicesGaining internal knowledge about new products or updates and changes. Internal processing and presentation in the companys knowledgebase and training of colleaguesWorking close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etcCommencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shownPreparing Solar PV designs in the companys design software PV Manager. Commencement of internal and external trainings hereinDrawing of single line diagramsBeing the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line serviceQualificationsBachelors Degree in Electrical or Mechanical Engineering is preferredKnowledge and experience in the SOLAR field is an assetProduct experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferredMinimum 2 years technical experience in the SOLAR industryExcellent written and verbal communication skills requiredExcellent Afrikaans and English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident and clear communicator via e-mail, phone and face-to-faceProficient with desktop applications such as Windows & Office. ERP System Knowledge is an assetExperience with PV Design Software such as PV Syst, PV Sol etc., is an assetMust have valid state drivers licenseBenefitsCompetitive compensationAttractive vacation arrangementsCareer path opportunities for top performers in a growing industryShould you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to ******