Debt Collector

Debt Collector

CLS Human Capital Specialists | Pretoria, GT, ZA

Posted 18 days ago

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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years experience within a similar role to join their team.Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):4 yearsRequired nature of experience:Debt collectionExperience in an international call centre is beneficialSkills and Knowledge (essential):Accounting Software (ie Pastel / Xero)Microsoft ExcelGoogle SuiteOther:5 days a week; 9 hours a day with an hour lunch.Hours: 16h00 - 01h00COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding StandardsImportant Competencies:Interpreting DataDeveloping ExpertiseAdopting Practical ApproachesThinking PositivelyEmbracing ChangeInviting FeedbackUnderstanding PeopleValuing IndividualsManaging TasksProducing OutputTaking ActionKEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVESDebtors liaison 90%Follow debtors collection process.Suggest optimisations to debtors collection process.Ensure proper and clear correspondence with customers including via phone, email and text.Ensure proper record is kept of all communication with debtors on relevant platforms.Ensure Salesforce is updated with activities in the debtors process.Ensure customer contact details in Salesforce are correct after confirming details with the customer.Update and maintain customer contact details in Salesforce.Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.Meet all relevant debtors deadlines.Plan and structure daily work to meet deadlines efficiently.Negotiate payment arrangements with customers to increase debt collection.Stripe administration 10%Process payments on Stripe.Update credit card details on client accounts.Maintaining records of the above on relevant platforms.Process credit notes on Stripe.Compile letters of demand.QMSFollow relevant processes in line with the dictated QMS processesSalary offered:Market related