Business Operations: Customer On Boarding And Validation X 4

Business Operations: Customer On Boarding And Validation X 4

Tower Group | Johannesburg, GT, ZA

Posted 20 days ago

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The role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.Provide back office support the payments products in the form of resolving settlement and transactional queriesManually on-board applications on the appropriate systems and perform FICA and AML validations and verificationsForm part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product rangeA key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the businessKey performance indicators:Meeting daily SLA of attending and managing queriesProcess all new applications via the appropriate systems dailyProcess all settlement queries dailyAccuracy and delivering on stringent deadlines as it pertains to reporting and application capturingResponse time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations areaAssisting with the settlement and balancing as well as operational support of VAS vendorsCore competencies, knowledge and experienceExcellent interpersonal skillsAdministrative SkillsAttention to DetailReportingProblem Solving SkillsAnalytical SkillsFinancial skillsProactive and drivenProcess development and re-engineering capabilityMinimum Requirements:Matric3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)AML and FICA regulatory requirementsVAS reseller experience back office experience (selling airtime/data on POS machines at micro enterprises as per Blue Label and / or SmartCall