2nd Line Support Engineer

2nd Line Support Engineer

BeTechnology Group Limited | West Midlands, England, UK

Posted 22 days ago

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I am looking for an ambitious 2nd Line IT Support Engineer to join a market leading MSP in Birmingham on a permanent basis. As the IT Support Engineer, you will be exposed to various technologies and day to day tasks, dealing with BAU and project support. You will take escalations from the 1st line team, resolve these if possible, or escalate these to senior engineers - where you will also be given the opportunity to shadow and learn how to resolve the issue for next time.

This company pride themselves of the progression and developmental opportunities they provide for their employees - with a big focus of your position being based around your own personal development and learning in various technologies and sectors of IT e.g. networking and security. You will be given set times per week to focus on your own learning, as well as an extra 5 days annual leave to attend training courses or study for exams and certifications that the company will PAY FOR!


  • 2/3 days WFH
  • Paid certifications
  • 5 paid training days per annum
  • 27 days holiday + bank
  • Private healthcare
  • 1-2-1 development meetings

Technical skills from you:

  • Windows Server
  • Exchange, O365
  • Storage solutions
  • ITIL
  • Virtualisation
  • Networking - firewalls

Ideally you will be from an MSP background - however, don't worry if not as this company are interested in interviewing candidates with a forward thinking and ambitious mind-set, and a personable and confident approach to their way of working.

If you feel as though the above role is a good match for your skill-set and that you would be an asset to their expanding team then please APPLY NOW or send your CV directly to ( lydia . czernenko @ betechnology . com )

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.