AWU: National Contact Center Operator

AWU: National Contact Center Operator

Australian Council Of Trade Unions | melbourne, VIC, AU

Posted a month ago

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The Australian Workers’ Union ( AWU ) is the nation’s oldest and most influential trade Union, representing over 70,000 working Australians. We are also Australia's most diverse Union, representing workers across a wide range of industries.

Getting the best outcome for our members is at the heart of what we do.


The AWU National Office is seeking a Permanent Part Time Call Centre Operator based in our National Office, located at Granville NSW.

The AWU National Contact Centre contacts members who have become un-financial and assists our industrial teams with industry campaign calling. This is an essential role for our union and you will be working as part of a dynamic team.

The Outbound Contact Centre Operator position is a Permanent Part Time position working 30 hours per week.


  • Previous call centre experience or similar customer service experience.
  • Demonstrated ability and knowledge in recruitment conversations
  • Proven ability to maintain confidentiality and deal with sensitive and difficult matters in a diplomatic manner
  • Competent and proficient in data entry
  • Demonstrated ability to work well in a team and under limited supervision.
  • Attention to detail
  • Experience with Microsoft Office
  • Ability to work during both the day and evenings Mon - Fri
  • Desired

  • Experience within a Trade Unions or Not for Profit Organisations
  • Awareness of Trade Unions, campaigns and issues affecting workers
  • Previous experience working with membership-based software platforms
  • Key Duties

  • Conduct calls to un-financial members
  • Recruit and retain union members

    Salary will be offered depending on experience and skills plus other generous employment conditions.


    For any further information or to apply for this position, please send your CV and a cover letter addressing the selection criteria to AWU Operations Manager, Mark Fagan at using the subject heading ‘National Contact Centre Operator’.

    Applications close COB Monday 26 September 2022.