Operations Manager

Operations Manager

H&M Group | Selangor, 10, MY

Posted a month ago

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Job Description

Monitoring 3PL DC inbound & outbound departments to maximize operational excellence, inventory accuracy, quality, efficiency and productivity for ops activities, Inb./outbound, VAS, returns, moves, garment care and NCG,
Lead H&M advanced user to drive the business and performance. 
Support to ensure an efficient planning and optimization of the flow of garment across all inbound & outbound departments
Follow up the overall profitability based on cost effectiveness through accurate planning & budget follow up and by using cost saving initiatives
Lead the H&M department teams to ensure logistic capacity needs in alignment with DC Mgr., where needed (based on forecast of regional flows & quantities; DC Manager to align with Regional Log. Sales & Ops, if needed).
Support Inbound & outbound Departments to resolve issues & ensure close alignment with Controlling and Import / Export, Transport where relevant.
Monitoring and planning with 3PL management team to recruit, develop and retain workforce for Inbound and outbound according to capability needs and forecasted capacity requirements.
Proactively identify improvement opportunities for operation activities to enhance operational performance and development.
Follow up sustainability standards and strive to minimize Co2 emission


Strong operational 3PL logistics expertise to effectively support and develop the DC operations in alignment with our partners
Deep understanding of end-to-end DC processes and garment flow, service level agreement with 3PL.
Solid knowledge in regional and global operational logistics standards, service level promise (online/ stores), as well as sustainability targets
Strong communication & coordination skills
Holistic view to look at the bigger perspective with a visionary approach
Ability to encourage collaboration, co-creation and people development by empowering others
Agile mindset with a positive attitude to change and meaningful growth
Inclusive & empathetic towards others whilst encourage. diversity
Self awareness, understanding your impact on others and contribution to the whole group