Relationship Manager

Relationship Manager

Standard Chartered Bank | Petaling Jaya, 10, MY

Posted a month ago

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Description

Relationship Manager-(2200016672)

Job

:Retail Banking

Primary Location

:Asia-Malaysia-Petaling Jaya

Schedule

:Full-time

Employee Status

:Permanent

Posting Date

:15/Jul/2022, 5:43:08 AM

Unposting Date

:Ongoing
Role Responsibilities 

Strategy

Work towards BB Portfolio achieving the overall Budgeted Financial Number

Business

Business Development

- Actively acquire NTB in order to facilitate the achievement of BB growth objectives.

- Build and expand existing client relationships through pro-active contact, account planning, and effective pipeline management.

- Maximize product penetration and cross selling by undertaking joint client’s visits with the relevant specialist in order to support overall cross selling activities

  Relationship Management

- Manage a portfolio of BB customers, set and achieve P&L targets

- Build and maintain customer relationship through regular face-to-face, in-office.

- Develop account plans in a timely manner and swiftly follow up on identified action items.

- Regularly update top management about portfolio’s accounts development.

Credit Risk Management

- Gather information on existing and potential customers; analyse their credit worthiness, credit data, financial information etc to facilitate the credit analysis and approval process.

- Consult and recommend strategies where account management or recovery is needed on problem accounts, assisting credit in identifying sources from minimizing loan losses.

Documentation Management and other Operational Related Responsibilities

- Taking the lead in executing documentation with clients, in partnership with IMO.

- Partner with CDD Ops in ensuring all CDD and related policies and procedures are followed.

- Minimising all Astar overdue and expired items, as well as for reporting requirements around Astar items.

- Monitor all Excess and Past Due management and related governance.

- Monitor and release offerings on Client trade transactions where applicable.

Processes and Governance

- Support continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.

- Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.

- Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.

- Follow and comply with AML CDD policies and procedures where applicable.

- Ensure internal / external KYC requirements are adhered to.

Risk Management

- Gather information on existing and potential customers; analyse their credit worthiness, credit data, financial information etc to facilitate the credit analysis and approval process.

- Consult and recommend strategies where account management or recovery is needed on problem accounts, assisting credit in identifying sources from minimizing loan losses.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the (country / business unit / function/XXX (team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

- Internal: Credit, Risk, IMO, GIA, Legal, Compliance

- External: Clients, lawyers, Co. Sec. Valuers

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About Standard Chartered  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website