Service Engineer (Machine Tools)

Service Engineer (Machine Tools)

ExecSearch | George Town, 07, MY

Posted a month ago

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Description

job description
Can adapt easily into the services work on products as well as systems within the organization and eventually foreign countries
On servicing, must be independent in resolving servicing issues, identify spare parts, carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.), agree on solutions amicably with internal experts and RSC Singapore.
In escalation cases, agree on interim solutions with in-house service and management as well as discuss with customer. Ensure documentation on service application done.
Carry out implementation arises from problems with management or internally and decide on the process.
Escalate machine take over with end customers and installation by following security instruction.
Implement documentation on introduction and installation feedback in accordance to quality management.
Provide service training for customers and keep internal in-house service informed.
Carry out preventive servicing in accordance to servicing list and its complexity
Advice customers on necessary repair points and keep servicing check list updated.
Perform rebuilding’s and retrofitting as well as carry out service updates and data protections.
Consult customers concerning technical innovations
Encourage improvements and document technical weak spots in additional report.
Trainer on operation and servicing training, develop training documents
Investigate the efficiency when carrying out the production assistance with client.

Requirements:

Diploma/Degree in Mechanical/Mechatronics/Electrical Engineering or relevant discipline or equivalent.
Preferably with 3 years’ experience in similar environment/related field will be an added advantage and preferable with some experience in MNC business
Team player with optimistic, persistent attitude, able to work under pressure and time constraints
Experience in using MS Office (Word, Excel, PowerPoint, Outlook, IT) and other Windows Based programming tools (QuickFlow; TruControl)
Good command both spoken and written English. Knowledge of German language an added advantage
Able to travel inside Asia or Germany.

Qualified engineer will be offered the following:


5 days work week


Attractive staff fringe benefit including 13th months salary, performance bonus, dental aid, Hospitalization & Surgical Life Insurance, Personal Accident & etc


Company Background
 

The client is a world’s leading company in machine tools and lasers for industrial manufacturing. Strong presence in European, North and South America and Asia.