Software Support Officer

Software Support Officer

Capral | Bundamba, QLD, AU

Posted a month ago

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Fulltime Permanent Role - 37.5 Hours Per Week - Monday to Friday
Great Remuneration + Discretionary Bonus + Parking
Excellent Benefits
About you
You could be currently or formerly involved in the aluminium window industry as a estimator, production coordinator, tradesperson or sales person looking for an office-based customer focused support role.


About the Role
Due to a significant increase in demand, Capral has created this role to provide additional support services to its customers on V6 and Logikal window and door estimation packages. The primary focus of this position is to assist with customer enquiries (phone and email) relating to the use of the estimation packages and how our products are selected and configured.  The role will also include training and administration aspects.


While the position is ideally suited to somebody with experience in the manufacture and estimation of windows and doors, training will be provided and you will be fully supported as part of a team with extensive industry knowledge.


Key Tasks:
answer helpdesk enquiries and provide support on software issues
record customer activity in databases
coordinate documentation and installation packs for new users
perform online customer training
develop knowledge of the software programs and associated databases to provide development assistance in the future
other tasks as required.
Essential Criteria
Excellent verbal and written communication skills
Strong technical, problem-solving capabilities, and administration skills
Computer literacy, with strong skills in Microsoft Office
Ability to work independently and as a member of a team
Effective time management skills with ability to establish routines and observe deadlines
Professional attitude with a high level of personal presentation.
Experience in V6, Logikal or similar estimating packages
Programming or database development experience
Understanding of the building industry and or associated industries
Experience in the estimation and manufacture of windows and doors
Basic strategic planning skills.
Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.


How To Apply
If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.


No recruitment agencies, please.