Digital Account Manager

Digital Account Manager

HEAT RECRUITMENT LIMITED | South West England, England, UK

Posted a month ago

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Description

Digital Account Manager / Account Manager / Client Management / Relationships / Software / Web / Ecommerce / Digital / Cardiff / Remote / Permanent

Location Cardiff - Remote

Salary - £30 - £40K (DOE) plus excellent benefits

I am working with a leading Cardiff based digital agency who are experiencing excellent growth and due to this they are looking to hire a Digital Account Manager to manage existing and potentially new accounts. This is a fully remote role open to UK applicants.

Digital Account Manager Specification:

  • You will maintain excellent relationships with clients
  • You will run client meetings and present to clients
  • You will be managing and working with multiple clients - medium to large in size and turnover.
  • You will hold weekly meetings with client/s to communicate the progress of existing tickets and discuss new work and priorities.
  • You will coordinate the activities of the team to deliver clients' work on time and within budget.
  • You will demonstrate the ability to consistently respond to customer needs in a timely and effective manner.
  • You will manage multiple simultaneous projects across multi-skilled teams - digital management of e-commerce websites.
  • You will attend the weekly sprint planning meeting
  • Update senior management with current projects, risk areas and client satisfaction.
  • Create Monthly reports for the clients'
  • Conduct monthly Service Improvement Plans with each client
  • Conduct 6 month roadmap planning meetings with the client.
  • Responsible for building proposals of work and gathering estimates.
  • Ensures invoicing is accurate and on-time.
  • Monitors clients support hours
  • Upselling the value of our other services
  • Advising clients on new and emerging technologies, and site optimisations
  • Skills and Experience
  • Higher education required
  • 3 years experience in a relevant industry
  • Experience in E-commerce is a must
  • Previous experience managing a mixture of small-medium sized projects
  • Strategically minded
  • Bright, ambitious, and looking to progress in a fast-paced, challenging work environment
  • Client management skills including running workshops and presentation skills.
  • Proven experience leading requirements gathering workshops and writing functional design documents.
  • Ability to understand a client's business strategy, their processes and develop technical solutions
  • Ability to understand high-level technical detail
  • Excellent communication skills with the team and clients
  • Ability to manage time effectively
  • Naturally well-organised, reliable, and enjoys working in a methodical way

If you are a Digital Account Manager or aspire to be one and have the relevant experience, please send me your CV and I will call you to discuss in the strictest confidence.

Digital Account Manager / Account Manager / Client Management / Relationships / Software / Web / Ecommerce / Digital / Cardiff / Remote / Permanent