Service Manager - Terang

Service Manager - Terang

Cervus Equipment | terang, VIC, AU

Posted a month ago

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Service Manager - Terang

August 15, 2022Terang, VictoriaAgriculture AustraliaFull-Time


Our  Terang branch  is looking for an exceptional individual to join our service department as a Workshop Service Manager To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

You will be responsible for:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • To be considered for this position you will need the following:

  • Sound mechanical knowledge
  • Operations and management experience would be beneficial
  • People leadership experience would be beneficial
  • Highly motivated to provide a clean, safe and efficient service department
  • What’s in it for you?

  • Competitive salary
  • Great working environment
  • Advancement Opportunities within the Organization as we grow
  • Ongoing Training & Development