Customer Support Associate

Customer Support Associate

Autodesk | North Ryde, NSW, AU

Posted a month ago

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Description

amazing composure and are very patient


Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately


Are resourceful and not afraid to tackle difficult questions on your own; driven to work hard with minimum supervision


Are a master multi-tasker nailing the art of juggling multiple things at once, while handling emails, supporting your peers, and constantly learning new things


Have an amazing work ethic, are adaptable and a team player. You can identify where help is needed and are motivated to pitch in, coach, and train your peers


Thinks outside the box and use resources to come up with solutions


Understand and can express how policy and procedure yields successful results for Autodesk and their customers; are transparent and honest


Are comfortable navigating a CRM


Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, One Drive, etc


Are a master on breaking down complex concepts into day-to-day terminology to help customers of all technical proficiencies


Preferred Qualifications  


Japanese language proficiency preferred but not required


Previous experience troubleshooting and supporting iOS, Android, and Windows platforms


Familiarity with support centric KPIs and Metrics


Mastery of Salesforce


Experience with chat systems


Familiarity with the construction industry


Understand the customer journey (from sales to adoption to support)


Your personal brand – how you present yourself - is exceptional


About Autodesk Construction Solutions  
Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building’s lifecycle — from design and preconstruction to construction, turnover and operations — with best-in-class solutions that include Assemble Systems, Autodesk Construction Cloud, BIM 360, BuildingConnected, PlanGrid, and Pype. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


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