Business Analyst

Business Analyst

LeadSquared | Mumbai, MH, IN

Posted a month ago

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Description

LeadSquared is currently seeking a highly motivated Business Analyst to join our Professional Services team.


Role


LeadSquared is looking for a Business Analyst who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.


Key Responsibilities:


  • Understand customers’ business needs and devises appropriate solutions using LeadSquared.
  • Understand the software and tools ecosystem of the Customer and come up with the best possible ways of connecting LeadSquared to them.
  • Come up and implement the best way of importing existing customer data and digital assets.
  • Execute the implementation plan: Make the customer live within the promised timeframe.
  • Be single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis.
  • Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer.
  • Work closely with the product development team to share client feedback and for post-implementation reviews.
  • Track key metrics and KPIs related to implementation success.
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
  • Upsell / cross-sell LeadSquared product or services wherever applicable.


Requirements:


  • A bachelor’s or master’s degree engineering or technology.
  • 2+ years of mandatory experience in Implementation world class products.
  • Ability to manage multiple clients and projects/task simultaneously.
  • Exception problem solving and solution skills.
  • Customer success oriented attitude.
  • Excellent written and oral English skills.
  • Understanding of how cloud based applications are delivered and consumed.
  • Understand of unique feature and challenges of SaaS applications.
  • Exceptional critical thinking skills is a plus.
  • Flexibility to travel is required.
  • Timely execution oriented professionals will be preferred.
  • Focus on quality and attitude to excel will be a big plus.