Skills : ServiceNow SME
Experience : 8 - 12 Years
Location : Chennai/ Bangalore/Mumbai / Pune/Hyderabad/Delhi/Kolkata
Candidate Should be :
Ready to Work from Office ( Hybrid )
Should be Fully Vaccinated.
Roles & Responsibilities -
•Experienced in ServiceNow implementation.
•Experienced in leading solution designs & implementation of complex ServiceNow projects.
•Minimum 3-5 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
•Understanding of Angular based Client side & Server side scripts
•Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
•Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.
•Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent.
•Good knowledge about ITSM Pro - Vendor Manager, Predictive Intelligence, Virtual Agent, Performance Analytics
•Basic understanding and ability to script automated processes. Agile Scrum methodology Experience
•Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
•Good oral and written communication skills Strong analytical, teamwork and customer engagement skills
•Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration
•Must be willing to teach and share all knowledge with team members and other operational teams
•Extensive implementation in custom applications
Certification a plus-
•ServiceNow Administration certification (must have)
•ServiceNow Suite Certification ITSM(+various tracks)
•ServiceNow Certified Implementation specialist (Various Tracks)
•ServiceNow Master Architect Certification(optional)
Required Skills -
•Good ITSM Process knowledge
•Reporting & Dashboards
•Excellent understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
•Notifications & Workflows
•Import Sets, Tranform Maps
•REST, SOAP Integrations
•Service Portal Pages, Widgets, UI Macros
• Virtual Agent
• Client & Server APIs, Script Includes
• Agile Delivery, Scrum methodology
Soft Skills -
•Team managing skills