A bachelor's degree in computer science, information technology, or similar.
3-5 years of experience as an IT support specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software, such as Freshservice and SysAid.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills.
Web Based system / application
1. Maintain and improve existing In-Hse System
3. Liase with supplier for outsource system
4. Make sure that daily database backup is working
5. Trouble shoot outsource system eg. mail server, web hosting, attendance system etc
6. Basic design / photo editing for system.
1. Provide trouble shooting an technical support to end user:-
PC, Printer and scanner, Internet, In Hse application, Network sharing, Fingerprint device, Network Switch, Email, Input Devices (Barcode scanner, Keyboard, mouse and etc)
2. Format and install PC, Configure and install CCTV, configure and install access point / wifi access.
3. Configure and install CCTV.
4. Plan deploy, and maintain the office network
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