Purpose of the Job
The Donor Relations Specialist, is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but not limited to, upselling donors incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer service, administrate, and office tasks as necessary. This role provides support to the management of the organization, donor account maintenance, and technical support.
Essential Functions and Responsibilities
Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
Utilize donor incoming calls to upsell for further contribution, donation and partnership.
Manage existing constituent records and follow up all required updates.
Maintain and update records in the Salesforce database by inputting accurate data.
Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
Perform all donor and sponsor customer services duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
Perform other tasks as necessary.
Knowledge and Skills
Bachelor's degree with 3 to 5 years of professional experience.
Some fundraising or marketing experience.
Excellent speaking/writing of English. Arabic.
Detail-oriented and able to strategically implement production processes.
Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
Experience with database or contact management software such as Salesforce
Excellent team work and communication skills.
Persuasive, polished and articulate communicator; must be comfortable on the telephone with stakeholders.
Must be available for travel throughout Australia