Concierge/Guest service agent

Concierge/Guest service agent

Grupo Mantra | gold coast, QLD, AU

Posted a month ago

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Description

Mantra Legends is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it’s popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel’s own Fables restaurant. Join a legendary crew and work with the best.Do you delight in assisting guests? Join our team in Concierge and start creating memorable experiences.

As our next Concierge, you will:

  • Be the first point of contact for guests arriving at the property
  • Have the pivotal responsibility of creating a genuine and welcoming first impression
  • Be required to provide continuing exceptional customer service to all guests throughout their stay
  • Assist with valeting guest cars
  • Store luggage and carry bags to rooms
  • Provide helpful and accurate local knowledge to guests in an informative manner
  • What we are looking for:

  • Exceptional communicative and interpersonal skills
  • A person with a wide array of local knowledge or the ability to learn and expand current knowledge in a timely manner
  • Someone with an Open driver’s license
  • Outstanding customer service skills and a personable, energetic demeanour