Customer Service Officer

Customer Service Officer

Cleanaway Waste Management | northgate, QLD, AU

Posted a month ago

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Description

Who we are

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.

Your new role

  • Proactively handle internal and external customer queries via phone, web, email
  • Manage customer complaints to resolution, following set procedures
  • Maintain our CRM Database of customer information
  • Work with our customers to help make a sustainable future possible
  • Your skills and experience

  • Previous experience in a customer facing role or office environment
  • Excellent telephone etiquette with the ability to remain calm under pressure
  • Previous experience in data entry, customer maintenance
  • Excellent communication and time management skills
  • Previous experience using CRM tools e.g. SalesForce would be highly regarded
  • What we offer

  • Competitive Salary Package
  • Learning and development opportunities
  • Scope for growth within the business
  • Support from a strong network of business partners
  • Employee share program
  • Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more