Citrix Systems Engineer | MS Engineer (L3)

Citrix Systems Engineer | MS Engineer (L3)

NTT | Brisbane City, QLD, AU

Posted a month ago

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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

More about this career opportunity

Primary Duties

Support, maintain and manage the technical aspects of a managed solution.
Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations.
Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management. 
Identify recurring issues and initiate problem management.
Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
Test new software versions and patches for release suitability and problem resolution. 
Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
Review architecture, design and as built documentation and make recommendations for improvements.
Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.
Assist with on-boarding of new clients into Managed Services support
Mentor L1/L2 Engineers offering technical expertise / guidance.
Operate within Security and Compliance frameworks