Voice Engineer

Voice Engineer

Datacom | Sydney, NSW, AU

Posted a month ago

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Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Voice Engineer is responsible for providing onsite and offsite IP voice/UC support for our client’s environment. You are expected to provide exceptional level of service and assistance to rectify and solve issues as they are reported. This will be achieved by your ability to work across a variety of teams to provide high-level technical support for unified communications systems, including an ability to create and maintain network documentation, maintain hardware and software standards.

What you’ll do

As Voice Engineer, you’ll have the opportunity to continue developing your expertise in working with technologies including Cisco Call Manager, UCCX, Unified IM & Presence, Cisco CMS, Cisco VCS-C, VCS-E and Jabber.

You will have the opportunity to be exposed to the latest in technology and to continue learning as we introduce new services and products for our clients.

What you’ll bring

Solid skills in Voice and UC Engineering and technologies (Webex). Including Cisco Call Manager, Unity Connection, Cisco CUBEs, Cisco VCS, Cisco unified attendant console, UCCX- Cisco contact centre express, Cisco - CCNA, CCNP or CCVP, Cisco VCS qualified.
Hands-on experience building, maintaining, using, and troubleshooting Cisco UC Platforms, Cisco Network Platforms and Cisco Telepresence Platforms (MS Teams, Avaya, CISCO, IPFX, Genesys)
Knowledge experience with virtual environments (VMWare, AWS) configuring gateways, dial plans, handsets, and headsets
Experience deploying VOICE and UC solutions with a strong understanding of VoiP, SIP and SIP trunking (Centralised, Local)
Experience working with TCP/IP, routing, switching, LAN/WAN, and security
Experience in Voice/UC architecture and solution design
Understanding of emerging Voice and UC technologies
Excellent written and verbal communication skills, including experience preparing technical design documentation and presenting solution options to clients
You will be a team player, who is passionate about research and analysis, developing exceptional working relationships and driving business value.

This role will be supporting our Federal Government clients and therefore to be successful in this role it is compulsory that you are an Australian Citizen and you must be eligible to pass an Australian Government Security Clearance.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!