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Sportsbook Call Centre Agent

We have an exciting job opportunity for a Sportsbook Call Centre Agent to join a leading A leading gaming operator in Johannesburg! This team is looking for a vibrant Sportsbook Call Centre Agent who will provide quality telephone or e-mail service to customers with regards to online sports betting. Does this job seem perfect for you? Keep reading!

Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include:
Provide telephonic and e-mail service and support to customers who place on -line sports bets
Provide advice to customers who place online sports bets
Respond to technical and/or account related queries raised by customers
Research required information by using available resources e.g. sport shows on television, to adequately respond to queries
Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
Escalate complex queries to line manager
Deliver prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
Accurately on-board new customers by opening betting accounts
Follow up on outstanding FICA documents to allow for successful on-boarding of customers, verify proof of payment received from customers and credits customers’ online accounts accordingly
Processes deposits to customers’ online accounts
Requirements for this Sportsbook Call Centre Agent job in Johannesburg:
Minimum 2 – 3 years’ experience working in call centres (essential)
Minimum 2 years’ experience working in a sportsbook/ casino environment (preferred)
Required to work shifts
Customer service principles and practices
Knowledge of the rules of a wide variety of sports
Understanding of odds and betting
Fully computer literate
If you meet the above requirements for this Sportsbook Call Centre Agent job in Johannesburg, we would like to hear from you! Please send your CV through today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
Johannesburg, GT, ZA