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Customer Success Manager

A marketing tech company that specialises in outreach optimization have an exciting career opportunity for a Customer Success Manager to join their amazing team in Cape Town. They need you to help them take care of their clients & ensure excellence of delivery, consistently. If youre looking for an exciting new challenge, this job could be perfect for you!The Customer Success Manager in Cape Town will help clients find people they want to know but dont know. Youll do this by helping them find the right people, by working with their marketing/creative teams to tell a best story; and then working with their sales teams to capitalize on whats coming back.As customer success your missionunder all conditionsis to get your clients best ROI from working with us. You will represent & fight for their needs within our organization; and you will consult & train them to get them results from the work we do with them. Its up to you to get them the value they need.Requirements for this Customer Success Manager job in Cape Town:1-2 years of work experience in B2B Customer SuccessStrong handle of structures, customer success & process/project managementDeep interest in businessActive commitment to customer successEager to build experiences that delight stakeholdersGreat with people & understanding of needs (i.e.: good and reading between lines and at understanding what needs to be done)Understand the power of automation & templatization for acceleration / scaleExcellent communicator written & verbal. (points awarded for an appreciation with marketing messaging)Good record of delivery with small teamsA healthily addiction to order & driving to do listsTenacious & hungry to get things out on the other sidePoints awarded for people who operate to an Agile methodologyA high level of quality delivery & expectation coupled with a strong enjoyment for rolling up sleeves to get work doneIf you meet the above requirements for this Customer Success Manager job in Cape Town, we would like to hear from you!
Cape Town, WC, ZA