Voice & Technical Devops Engineer

START DATE : A.S.A.PDUTIES:Interact with end-users to provide daily support for voice and Windows server infrastructurePerform daily checks across all platforms using monitoring solutions and escalate issuesDevelop, support and configure the Omni channel product / solutionsIdentify any risks and / or concerns with regards to the application layerActive involvement in BCP / DR testing, including reportingLiaise with staff globally and form strong working relationshipsGather business requirements when on / off-boarding and / or change requestsDocument newly learned processes to build Internal knowledge baseWork on ways to automate and improve development and release processesMaintain JIRA ticket queries REQUIREMENTS: Front-end developed / programmerExperienced with AWS, Python, CSS, Freshdesk / FreshWorksITIL Service Manager experienceKnowledge of Amazon ConnectUnderstand Agile methodologiesExperience of IS processesMS PowerAutomate / FormsStrong scripting in HTML & JavaScriptUnderstand database structuresAWS Connect & EC2 experience (advantageous) HOURS: Rotational shifts includes night shift
Cape Town, WC, ZA