A technology-led, data-driven provider of services & capital solutions has an exciting career opportunity for a Project Manager to join their team in Johannesburg. You will map requirements, plan solutions, confer with experts, and successfully execute strategies to rollout projects from client implementations, site builds, and strategic company initiatives. If you have 3-5 years’ experience in project management and relevant BPO experience, this job could be perfect for you!
Your key job responsibilities as the Project Manager in Johannesburg will include:
Develop project plans utilizing standardized documentation templates such as WBS, formal agendas, and action item trackers, managing the documentation and completion throughout the project lifecycle for the international customers (EMEA/US)
Validate the workflows and processes of incoming opportunities
Collaborate with internal and external partners on process and operational improvements throughout the project cycle, troubleshooting when discrepancies arise
Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned
Establish standards, tools, templates, charters, trackers, dashboards and procedures for use on specific projects encompassing issue, risk, change and information management and ensure these are used correctly
Establish and manage project controls, e.g., Risk and Issue logs, attendance registers, sign-off matrices, etc.
Review project activities for compliance with procedures and standards and escalate anomalies to relevant people
Ensure that all relevant project documentation requirements are met
Ensure compliance with the company project management methodology and ensure that document version control is maintained
Ensure project change requests are recorded and that the correct change governance process and sign-off procedures are followed.
Requirements for this Project Manager job in Johannesburg:
Bachelor’s degree or equivalent business project management experience
3-5 years of experience in project management
Relevant BPO experience
Experience in EU/EMEA/US market
2+ years in operations and/or account management, working directly with clients
International vendor management experience
Experience building new sites or launching new geos
PMP, Agile, and/or Lean Six Sigma experience and/or certifications
Advanced knowledge of email ticketing and cloud-based systems (i.e., 8×8, Aircall, Five9, Salesforce, Zendesk; Asana)
If you meet the above requirements for this Project Manager job in Johannesburg, we would like to hear from you!