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Customer Service Representative

Job Title: Customer Service Representative

Duration: 6+ Months (Contract to Hire/ Possible extension Role)

Location: Tulsa, OK – Remote Work

Job Description:

Job Description:

  • This is a fantastic opportunity for a new career and learn more about the financial services/insurance industry with strong communication skills and ability to multi-task
  • He/ She should have excellent verbal and written English communication skills
  • Positive, service-oriented attitude with a commitment in offering superior service
  • Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry)


Primary Responsibilities:

• Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.

• Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.

• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.

• Efficiently access multiple electronic systems to provide complete response.

• Work at all times to enhance and strengthen the relationship between the customer and our clients.

• Support special campaigns as needed, or if solicited by the customer.

• Client associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Required Competencies:

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.

• Excellent oral & written communication skills.

• Superior telephone etiquette.

- 2-4 years’ experience in a Call Center Environment - MANDATORY - Prior Healthcare or Medicaid experience strongly preferred

- Ability to handle high volume of calls in a professional manner

- Demonstrated verbal and written skills

- Computer proficiency including Microsoft Office required


About US Tech Solutions:

Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.


Apply: Interested candidates are requested to send their resume to sourin@ustechsolutionsinc.com.

Posted
08/01/2022
Salary Range
$22,000.00 - $27,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
tulsa, OK, US