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Pensions Administrative Assistant

Here at Entrust we currently have an exciting vacancy for an experienced pensions administrator to join our friendly and fast paced team. Supporting our customers by providing a first class and effective service processing their data, answering queries and updating our databases to ensure that we are holding accurate data.

Entrust is a partnership between Capita and Staffordshire County Council whereby we provide support services into Staffordshire's schools and Multi Academy Trusts, this enables the counties educational establishments to run smoothly and focus on delivering a first class educational experience to their students.

This role gives the successful candidate a wealth of opportunities to learn and progress and develop a career within our business What you'll be doing:

  • Support the on-boarding process for new customers, taking action to ensure employee pension records are updated with required payroll information to avoid any pensionable service gaps
  • Take ownership of pension scheme queries, liaising with colleagues as appropriate to ensure accurately and timely resolutions are provided to customers.
  • Manage queries resulting from the monthly pension submissions to all scheme providers, liaising with colleagues as required to ensure these are responded to within the current period.
  • Process requests for pension estimates as appropriate within agreed timescales ensuring the relevant call is updated within the customer relationship portal.
  • Support with any TUPE transfers, ensuring quality assurance and completion of relevant documentation as required by the scheme provider.

What we're looking for:

  • Pensions administration knowledge
  • Administrative skills
  • Attention to detail
  • Excellent organisational skills
  • Great customer focus

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. 'Excellence in education' is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

  • receives a good education;
  • is in a safe and healthy environment;
  • and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central government, health, and the private sector. Our achievements are underpinned by our vision 'to inspire futures' by being Open, Ingenious, Collaborative and Effective. By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What's in it for you?

  • A competitive basic salary £22,000
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Orpington, England, UK