Customer Service Role - Smart Movers

Alchemy Recruitment Solutions are recruiting Smart Movers for one of our clients in Belfast. The role will be based in Europa Bus Station performing duties such as answering timetable enquiries, dealing with customers both face to face and by telephone and any other general customer service duties as required.

KEY RESPONSIBILITIES

The following reflects typical duties:

Answering timetable face to face enquiries and providing guidance to customers
Providing guidance on weekly, monthly commuter tickets to customers
Directing public to particular platforms for bus/rail
Dealing with customer complaints and escalating these when appropriate
Proactively engage with customers in a warm, friendly and approachable manner
Distribute any promotional material as and when required
Any other duties as required by Service Delivery Manager/Assistant Service Delivery Manager

HOURS

Maximum 25 hrs per week - (working shift patterns between 6am 10pm, Mon-Sun

RELEVANT EXPERIENCE

Experience in a customer service environment

QUALIFICATIONS

Minimum of 3 GCSEs at Grade C or above (or equivalent) including Math's and English OR Alternatively be able to demonstrate at least 2 years relevant experience in a similar role

Minimum of 2 years experience in a customer service environment dealing with customers face to face and/or by telephone

SPECIAL APTITUDES

Excellent verbal communication skills and good telephone manner.

Our clients offer excellent working conditions.

Posted
07/25/2022
Location
Northern Ireland, Northern Ireland, UK