· 24x7 NOC support for Submarine cable NOC and also the international data and transport network extended from the cable system.
· Network Alarm monitoring, timely notification and raising Trouble Tickets
· Ensure Service Assurance and Service Delivery as per SLAs, and provide L2 support
· Coordinating with supplier for all faults and follow up till resolution
· Need to open TTs for all Internal and supplier planned works and notify customers as per SLA times
· Follow-up with Suppliers for timely start and completion of planned works
· Wet plant performance monitoring and analysis
· Wet plant fault troubleshooting and repair coordination and testing
· Ensure timely notification and the resolution of TTs as per timelines.
· Provisioning of the circuits as per the Work Orders in stipulated time
· Preventive checks / routine maintenance of the Network
· Effective co-ordination with Suppliers, Cable landing and Terminal Stations for resolution of issues
· Design and Implementation of restoration plans
· Escalations as per processes and ensure 100% process compliance to agreed SLA's for Service Assurance and Service delivery
· To Maintain and work on enhancements of NOC support System (NSS), an OSS for transport and Data networks, services and customers.
· Capacity Upgrades, Network tests and acceptance.
· Good hands on experience with OSS tools and testing of OSS features and functions.
· Sound knowledge in Optical transport technology, Submarine cable systems, DWDM, SDH and OTN
· Hands on experience in Network Management systems used in Submarine cable systems (such as Infinera (XTM, G30), Xtera WDM, Coriant 70xx, Ciena 6500, EKINOPS, Nokia PSS 16-II and PSS-24 equipment and NMS platforms such as NFM-T(Nokia), TNMS/DNA(Infinera), MCP(Ciena), TEMS(Subcom) etc....
· OSS fundamentals, features, operations and maintenance.
· Maintaining Agreed SLAs in service assurance and service delivery.
· Communication with geographically and culturally diverse stakeholders.
· Quick analytical and problem solving skills, and willingness to learn.