Customer Success Executive - North America
LeadSquared is currently seeking a highly motivated Customer Success Executive - North America to join our team in Bengaluru.
Who we are?
LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.
LeadSquared has been recognized as one of the fastest growing companies in the world:
Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
Frost and Sullivan's 2019 Marketing Automation Company of the Year award
Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
LeadSquared is backed by institutional investors like GAJA Capital, Stakeboat Capital and angels like Jyoti Bansal.
The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers.
Engage and individually manage a large volume portfolio of key customer accounts.
Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
Oversee the successful implementation/configuration of LeadSquared ’s product suite for each customer account.
Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe
Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
Bachelor’s Degree or equivalent work experience in the software industry
2-5 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
Extensive technical account management & customer engagement experience
Must have had hands on working knowledge of Implementation experience with any of the business applications
Excellent written & verbal communication skills
Experience working with senior executive level personnel in customer accounts.
Willing to work in US time zone