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Overall 6+ years of exp. in ServiceNow and 5+ years in ServiceNow development
Service Now development - Business Rules, ACL, Script Include etc.
ServiceNow Scripting, Client scripts, Server Scripts, UI policies, UI Actions, Service Catalog Knowledge, Flow Designer, Work Flow, Integrations (REST/SOAP), ACL's, Roles, Email actions, Notifications, Transform maps, PA Basics, Report Administration.
Working knowledge on Custom scoped application.
Strong experience in developing Record Producer, Catalog Item and Service Portal.
Implemented best practices for enhancing the performance of the team and maintaining pace with the current technological change and development.
Experience in Upgrades leading ITSM team and also has the ability to provide technical solutions and recommendations proactively
ServiceNow Analyst - Grooming stories based on customer requirements and knowledge in creating Technical design documents (HDD/LDD)
Ability to handle multiple roles like Developer/Analyst/Technical Lead
Experience in handling clients since the role require direct client interactions
Excellent verbal and written communication skills with the ability to formulate and communicate concepts to both technical and non-technical audiences in a clear and effective manner.
Keen to learn new skills as per demand.