Sr TPM, Value Added Services
Value Added Services (VAS) team (Also popularly known as Amazon Home Services (AHS) ) in Hyderabad, India is building a WW Services platform which enables Amazon to sell services (like Plumber, Electrician, Installation, House Cleaning, Oil Change etc.) as products. The key driver for the group is add to the velocity of the Amazon flywheel to be unlock and improve selection on different categories where having services is elemental to offer end to end & complete experience to the customer. E.g. Selling a Dishwasher with a installation service or Furniture with installation.
We are on the mission to build a eco system at Amazon which becomes as a one stop for Service Providers to sell services, be able to associate it with products / regions, an experience which delight the customer to use Amazon as a platform to get end to end hassle free experience while buying a product with a Service & a platform that set benchmark in the industry for standards, customer satisfaction, safety and flexibility while fulfilling a service.
We are looking for a strong leader into our Post Order team to own and drive the vision to build next generation platform to achieve our mission.
You will work with other Amazon business and engineering teams in planning, designing, building, and supporting systems.
Your primary responsibilities will include
. Work on highly ambiguous problem spaces demanding great skill to influence and drive decisions objectively
. Align key internal and external partners to ensure scalable solutions and excellence in execution.
. Lead prioritization and trade-offs among customer experience, schedule, performance and cost.
. Proactively identify and resolve issues that may impair the team's ability to meet strategic, roadmap, financial, and/or technical goals.
. Specify requirements for the technological systems and tools required to support the content operations business roadmap and goals
. Partner with other Amazon groups as necessary to implement the strategy and manage exception processes
. You will ensure we protect Amazon's high quality customer experience
. You will serve as an authority in the area of technical and domain expertise and mentor, develop, and train the engineers.
The ideal candidate for this role will be technically strong and able to dive deep and have prior experience managing customer-facing teams. They will also have experience in the Retail/Fulfillment/Logistics domains and will have excellent verbal and written communication appropriate to engage with all levels at Amazon. Lastly, they will be a great leader who takes pride in and genuinely enjoys hiring, developing, mentoring, motivating, and retaining the best engineers.
. Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
. 7+ years of experience working directly with engineering teams
. 5+ years of technical program management experience
. Bachelor's degree in Engineering, Computer Science or a related technical field
. 8+ years of industry experience working on a software development team (as a engineering manager)
. 5+ years of experience owning a program/product/feature, scoping requirements, planning milestones, project management and working with technical teams
. 5+ years of experience in building, growing and managing team of high caliber engineers
. Proven track record of leading large cross-functional software projects.
. Ability to handle multiple competing priorities in a fast-paced environment
. Ability to roll up sleeves and operate as an individual contributor to get the job done at the same time be able to guide a team toward an objective.
. Ability to build strong relationships with stakeholders and key partners for the program
. Strong judgment, especially relevant in balancing long term strategic investments with near term business goals.
. Able to provide architectural guidance and direction throughout the project lifecycle.
. Ability to communicate clearly and effectively with developers, business owners, and senior business leaders
. Master's Degree in Computer Science/Math or related field
. Exposure to large-scale distributed systems and scaling strategies
. Prior experience as a software developer
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation