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Manager - TES Delivery
Team Member - Manager - TES Delivery
Job Level/ Designation
Function / Department
Technology Enterprise Solutions
The candidate should have work experience in fixed line enterprise deliveries & positive approach to solve problems.
Candidate should be having fluent verbal and non-verbal communication skills for interacting with high revenue Fixed line customers.
Candidate should have partner management experience.
Key Result Areas/Accountabilities
75% link commissioning of order booking done in a month as per target.
Connected Location / Soft Upgrade should be done within 7 days.
Fiber Not Connected - 30 Days
UBR Pole - 15 Days
UBR Tower - 30 Days
OFFNET - 30 Days
OFFNET PO Processing - 4 Days
Regular interaction with customer to update on progress of order delivery
End to end coordination with support functions, Managed Service partners for execution of all IP & Transmission plans released.
Regular interaction with customer to update on progress of order delivery.
Core Competencies, Knowledge, Experience
7 to 10 years of technology experience in Enterprise delivery and planning across different vendor equipment (ECI, Huawei, and Ciena & Juniper etc.).
In depth knowledge of advance features available for delivering high capacity backhaul solutions (DWDM, SDH, PSN, IP Solutions etc.)
Capable to create different vendor product tailored solution & BOQs for customized network requirements in close coordination with central teams.
Good understanding of various Enterprise fixed line products (PRI, SIPT, MPLS L2, L3 & NPLC etc.).
Expert in understanding customer delivery urgency. Also to know troubleshooting of enterprise service and service delivery mechanism in various Transmission and IP equipment present in network.
Service Delivery KPI improvement to ensure best in class CXX delivery.
Team player & eagerness to learn technology advancements. Flexible & adaptive to changes
Must have technical / professional qualifications
Bachelor of Engineering in Electronics & Telecommunications, CCNA/CCNP, PMPR Certification with minimum 7 years of work experience in fixed line enterprise deliveries would be preferred.