Associate Technical Writer
Job Title: Technical Writer I (Member Technical)
As Technical Writer I, this resource will produce end-user documentation, and technical support information deliverables for CDK's applications for complex, interrelated, transactional software systems that incorporate multiple technologies. As a Technical Writer I, the associate will develop the ability to translate complex information into clear, concise and compelling information deliverables.
Requires nil to 3 years of writing experience (Technical writing or content writing in MARCOMM or advertising, journalism)
Writes and edits information to industry's standards
Ability to grasp knowledge of the functionality of at least two CDK applications simultaneously
Spends time to gain operational and architectural knowledge of assigned products
Attends relevant meetings and training sessions to gain operational and functional knowledge of product, tools, processes, domain and technology
Follows departmental guidelines, the Microsoft Manual of Style, and the Chicago Manual of Style
Bachelor's or Master's degree in any discipline - English Literature, Mass Communication, Advertising disciplines preferred Engineering and B Tech least preferred.
Duties / Responsibilities
Create, assimilate, and convey technical material in a concise and effective manner
Use prescribed tools to author text, create charts and graphs, and incorporate diagrams and photos into information deliverables.
Follows detailed documentation plans
Produce project status reports
Collaborate with other Learning &Performance associates, as needed
Collaborate with product management and product engineering associates/teams
Collaborate with launch team and support associates
Work with minimal guidance from other L&P writers and to deliver accurate content under deadline pressure.
Technical & Behavioral Expectations
Work as part of a writing, project, or development team.
Develop domain expertise.
Learn and adapt quickly to new technology and industry standards.
Demonstrate high attention to detail
Identify and establish working relationship with product SMEs
Demonstrate ability to effectively communicate to a variety of audiences in both verbal and written forms.
Demonstrate understanding of copyright and accessibility requirements related to educational media content
Effective time management and to be available for meetings in North American time zones
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.