Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role - Cleaning & Grounds Maintenance Supervisor
Pinnacle Group are looking for a Cleaning Supervisor to assist in managing the cleaning contract for contractual compliance, excellent performance, customer satisfaction and commercial success.
•Managing the core functions of the Contract Cleaning and annual Deep Cleaning
•Contract compliance in line with the contract specification
•Performance management and development of the Cleaning Team Leaders and Operatives
•Contractual reporting against the contract specification
•Management of the areas covered by the contract through formulation and implementation of a clear cleaning programme, ensuring that the cleaning specification requirements are understood and that they are maintained to the level required by the contract, ensuring client satisfaction
•Flexibility to ensure that formal rectification or ad-hoc cleaning issues are picked up and can be responded to and managed in a timely manner in line with the contract specification
•Management of the Mobile and Static Cleaning Team’s to ensure completion of cleaning tasks in line with the contract specification to the required standard and timescales
•Ensure compliance with all relevant statutory requirements including Health & Safety
•Ensure that equipment is used safely and maintained to the required standard by the Cleaning Team’s and that it is repaired appropriately as and when required
•Regularly analyse stock and procure any equipment/materials deemed necessary to complete required cleaning tasks, seeking appropriate authorisation for purchase
•Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources
•Ensure that the cleaning service operates in a corporately and socially responsible way (e.g. Equality & Diversity and Environmental Impact)
•To provide and record training as defined by the Group’s training plan and needs
•Manage, monitor, review and improve cleaning services provided under the contract
•Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification
•Assist in developing and maintaining workforce management systems and procedures to ensure the smooth running of the service
•Assist in proactively monitoring and measuring quality and standards by the workforce management system on a regular basis and report on the service provided
•Prepare plan of work, cleaning schedules with constant review and improvement
•Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims
•Ability to work closely with the management team & colleagues
•Coach and motivate colleagues to deliver services in line with ours and the Client’s values, contract specification and to the customer’s satisfaction
•Monitor staff performance and behaviour and address any staff performance or behaviour issues as and when they arise and in consultation with your Contract Manager and Human Resources.
•Manage HR related tasks
•To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.
•Experience of leading and motivating a team
•Take appropriate and decisive managerial action after considering a range of options
•Work to achieve customer satisfaction
•Demonstrate enthusiasm and commitment
•Remain calm, objective and in control in stressful situations
•Respond positively to and learn from change, be receptive to new ideas
•Demonstrate flexibility and a willingness to challenge accepted or established practices and structures
•Previous experience in Ground Maintenance
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.