ServiceNow Engineer, ESM - CF&C

We at Enterprise Service Management aim to provide the best-choice service management capabilities and platform to enable Nike employees and teams to efficiently get their jobs done and effectively run their operations.
We're looking for a DevOps Engineer with expertise on the ServiceNow Enterprise Service Management platform.
This role does configuration, development, administration and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting, integrations with third party applications and environment management while ensuring that data integrity, platform health and best practices are maintained.
The candidate needs to have sound technical expertise on ServiceNow configuration, development and operations and possess interpersonal skills to collaborate with business stakeholders, team members and leadership.
If this is you, you'll be working with process owners, stakeholders and platform / service owner to deliver technical solutions via Scrum methodology that solve problems while supporting the long-term health of the ServiceNow platform.
Typical work activities include :-
. Participating in Scrum cadences - backlog grooming, sprint planning, retrospectives, daily stand-ups
. Developing and maintaining solutions using standard ServiceNow functionality, including but not limited to
. Scripting : Business rules, Client scripts, Script includes
. UI policies, Data policies
. ACLs
. UI actions
. Data sources, Transform maps
. Flow Designer, Workflows
. Form and list configuration with multiple views
. Database views
. Scheduled jobs
. Notifications
. Configuring SLAs
. Configuring Workspaces
. Configuring ServiceNow Chat
. Creating Reports and Dashboards
. Creating Scripted REST APIs
. Activating and upgrading ServiceNow Plugins
. Instance Performance troubleshooting and benchmarking
. Version upgrades, system patches and cloning
. Automation of ServiceNow operations and admin activities
. Authoring and maintaining technical and functional documentation
In this role, you will be reporting to the ESM Engineering Manager based out of Nike India Technology Center, Bengaluru.
You will be part of a Scrum team and collaborate with Scrum Master, Product Owners, DevOps Engineers, Test Engineers, and business stakeholders.
You will collaborate with Lead Developer, Operations Lead and ESM Leadership on process enhancements and automation of ESM activities.
. Bachelor's degree
. 2+ years in an applications development / platform administration role
. Minimum of 2 years of experience working in the ServiceNow platform as a DevOps Engineer, including implementation, administration, configuration, development and customization of core applications in an enterprise environment
. Strong technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues
. Strong communication, organization and problem-solving skills and the ability to work across organizational boundaries
. Thorough understanding of security in the instance
. Knowledge of when to use client vs. server (or both) methods for optimizing user experience while still maintaining system performance and data integrity
. Working in a team development environment wherein multiple developers utilize the same path-to-prod and release cadence
. Knowledge of when it is appropriate to use an OOB plugin vs. custom development
. Knowledgeable on common upgrade issues caused by custom development
. Analytical skills to investigate issues, find solutions to problems and improve processes
. Usage of Agile/Scrum methodology to manage development work
. Configuration of Performance Analytics
. Configuration of Discovery, probes and sensors, MID servers
. Development of ServiceNow mobile apps
. Creation and maintenance of Service Portal
. Usage of ATF
. Experience with CI/CD and ServiceNow
. ServiceNow Certified Implementation Specialist, ServiceNow Application Developer
. ITIL certification
bangalore, KA, IN